A ticketing system is the most widespread communication channel that hosting companies offer to their customers. It’s typically part of the billing account and is the easiest way to tackle an issue that requires a certain amount of time to examine or that needs to be escalated to a system administrator. Thus, all comments given by either party will be stored in the same place in the event that someone else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which implies that you will have to sign in and out of at least 2 accounts in order to accomplish a particular operation or to get in touch with the company’s client service team. If you wish to administer several domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts simultaneously. Plus, it can take a considerable amount of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting plans feature an integrated ticketing system, which is an essential part of our custom-built Hepsia Control Panel. Unlike other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in one location – invoices, web files, emails, support tickets, etc., avoiding the necessity to use different interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with just a few clicks of the mouse without having to leave your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a number of help articles, which will give you more information and which may help you solve any specific problem before you actually post a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you would like to touch base with our help desk team members, you will be able to submit a ticket straight from your Hepsia hosting Control Panel instead of using a totally different tech support platform like you’ll have to do with the majority of web hosting companies out there. Our integrated ticketing system will allow you to open a new ticket without any hassles and to browse through older tickets using a clever search box. Also, you will be able to take a look at the applicable knowledgebase articles that our system will offer you on the basis of the category that you choose for your new ticket. You can accomplish all the aforementioned activities without leaving your Hepsia Control Panel at any time, which suggests that in case you stumble upon any obstacle or have an inquiry, you can get in touch with our support engineers and resolve the particular problem in no more than sixty minutes through one support platform.