A live chat is among the ways of communication supplied by some web hosting companies as a part of their support services. Depending on the provider, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is quicker than a support ticket and it will make it much less likely to misspell or misunderstand something as compared to a phone call with an agent. Furthermore, if the issue that you have needs some time to be examined and dealt with, you can do something different meanwhile instead of just waiting, as you would have to do if you call. You can also use a live chat assistance service absolutely free as long as you have world wide web accessibility even if your website hosting provider is based in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a great number of issues are quickly resolved if you talk with a live person, we supply a live chat service for all of our potential and active clients. Our chat is online every single day and our support agents can assist you with a wide range of questions and situations. In case you are not our customer yet, you're able to learn more about our cloud hosting plans and the website hosting environment in general in order to be certain that your web sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you experience any problems with any of our services, you can join us on our live chat and we will provide the needed info or assist you to troubleshoot the issue. You will have to open a support ticket for certain issues which need longer time or the assistance of a system administrator, still for a variety of standard issues you will receive help right away.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as standard with our services, so that when you have any kind of questions about our semi-dedicated hosting plans, you are able to talk with our customer support team whenever you need no matter if you've already purchased an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and problems, yet we can assist you with various tech questions as well. We will help you pick the proper plan for your websites in case you don't have an account yet, we can respond to all of the billing questions or issues you have or we can help you with setting up your new email address on your PC or smartphone - all the aforementioned will be done promptly because our live chat service is available all day long, every single day. No matter when you require assistance, you'll be able to talk with an agent and save time and effort.