Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • All your help requests will be attended to in maximum 60 min after the trouble ticket or e–mail has been received. If your issue needs further assistance from a server admin, we’ll forward the ticket or the e–mail to the person on duty, in a timely manner and will leave a note to let you know that more time will be required for finding a solution. If you order the Optional Admin Services package, all of the tasks included there will be carried out whenever you choose.

  • Top quality support service

  • A First–Class Customer Care Service

  • We will be online for you 24–7–365 to reply to any enquiries that you may have about our Web Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated hosting server. In case you also need assistance handling server management tasks, check out our Optional Admin Services package, which includes data backup space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation services.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped our Web Control Panel with an elaborate knowledge base, which offers elaborate explanations of all its features and functions. Plus, we have made in–depth video tutorials that will further show you how to perform a specific task or solve a commonly encountered problem. The educational articles and the tutorial videos are easily accessible from every Web Control Panel section through the Help and Videos buttons in the upper right corner.