Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Guarantee

  • Our tech assistance Dept is working round–the–clock to attend to all of your assistance inquiries. Each ticket you post to us is going to be responded to within no more than 60 minutes. If your problem calls for the aid of one of our administrators, we will address the ticket to the person on duty and will notify you that the case is being resolved.

  • Top quality support service

  • Top–quality Customer Help And Support Service

  • We give you 7 days a week technical support by using a lightning fast ticketing program integrated into your Control Panel. You’ll be able to e–mail us anytime about any of the software packages that come pre–configured on your virtual server, which include the selected Linux distribution, the server admin panel and our in–house produced Web Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Web Control Panel that will come as a gift with the virtual server, you’ll find an informative Help zone, containing everything you should be informed about when organizing your sites and apps. We have incorporated a wide range of how to reports and video courses that display the primary website managing tasks in an easy–to–understand manner.